Today we’re announcing pricing for MarkedUp. One of the biggest concerns we’ve heard from customers over the past year and a half is that they haven’t been able to pay us for our service. We know that you want us to be around for years to come so you can use our services in all of your applications.
MarkedUp Analytics has been available in public beta since October 2012, and I wanted to share some data about our progress.
And we could not have done any of this without developers like you using our service. Thank you!
We care deeply about our community, which is why we’ve responded to over 300 support tickets from our users within a business day – most of them within the hour! We’ve enjoyed building a community on our twitter account and facebook page and we’ve spoken with many of our users over Skype, email, and in-person at conferences like //BUILD and the Cassandra Summit.
When I founded MarkedUp, I wanted to make it easy for app developers to see how their end-users actually use their apps. I wanted to make you excited when you saw users around the world install your brand new app in real-time, make you aware when your app is crashing and having trouble, and help you discover who your paying customers are.
We’re constantly pushing the envelope for making our experience even better. We have more big plans in-store for MarkedUp, such as our upcoming support for Win32, iOS, and Android and more.
We’re fully committed to always having a free tier. It’s central to our values as software developers ourselves. We want to make sure that developers can test and deploy new applications on our platform at no cost.
As of today we’re offering premium plans for larger developers with big install bases – introducing pricing for MarkedUp Analytics:
Pricing Plans for Apps
|Maximum Users||Monthly Cost|
MarkedUp’s perpetual free tier covers all apps with fewer than 10,000 distinct monthly users – beyond that paid plans begin at $49 a month and will have access to some yet-to-be-announced new features and services that will be coming soon.
We chose to charge based off of the number of users because sticking with our original pricing plan, charging per the volume of data collected, would have been… kind of insane.
Accruing a million data points in a month is astonishingly easy. And while we do need to be able to build a sustainable revenue stream in order to ensure that MarkedUp is around for years to come, nickel-and-diming our users who every log message and session event they collect is not the way to do it.
So with this billing model in mind all of our customers our customers can leverage MarkedUp’s entire platform from engagement analytics to app diagnostics to revenue tracking without having to worry about additional cost-per-data. Use all of it!
How to Upgrade Your App to a Premium Plan
You can upgrade to your app by going to the new “Plans” tab on your dashboard.
And select the most appropriate plan from the list:
And then follow the steps in the checkout wizard to complete your upgrade.
I will be reaching out to all customers who will be impacted by these pricing changes. Your service will not be interrupted – we will always collect data on your behalf even if you have an outstanding bill.
It’s important to note that after you select your plan you will not be charged until March 1st, when this pricing goes into effect. MarkedUp will charge you at the beginning of each month going forward, based on your previous month’s usage.
A Special Gift for MarkedUp Beta Users
I’ve communicated with many of you individually about our pricing already, long before this announcement. I’m amazed by our community – we have intelligent customers who build exceptional apps and whose feedback we’ve directly incorporated into MarkedUp’s features and product roadmap.
So as a way of saying thank you to all of you, we’re offering a 50% discount on all premium plans for 12 months to everyone who upgrades to a paid plan before March 1st.
Go to your plans page for all apps you want to upgrade and use the coupon code BETACUSTOMER to activate your discount.
And once you’ve hit the “Apply” button on the plans page, you’ll see the pricing drop immediately for all plans.
And there you have it. This coupon is only good if you use it before March 1st, so activate it soon!
If you have any questions about our pricing our billing practices, please contact me and the rest of the MarkedUp team at firstname.lastname@example.org – we’ll provide you with a speedy reply to any of your questions!